Refund & Cancellation Policy

This policy explains how billing, cancellation and refunds work for services provided by DEVSON LABS LLC. It forms part of our Terms of Service.

1. What you are paying for

Devson Labs supplies ongoing professional services to business clients: management of advertising campaigns, budget management, funnel building, creative and copy production, search engine optimisation, and reporting. Services are delivered remotely and continuously throughout each monthly billing period. There is no physical product and no shipping.

2. Currency, billing cycle and payment

• All fees are quoted and charged in US dollars (USD).
• Service fees are invoiced monthly in advance, on the same day of each month as your start date.
• Invoices are payable within 7 calendar days by bank transfer or card, as indicated on the invoice.
• Advertising media spend is not billed by us. It is charged directly to your own payment method by Meta, TikTok and Google. Refunds of media spend, where available at all, are a matter between you and those platforms.

3. Service delivery timeline

Stage	When it happens
Account audit and written diagnosis	Within 5 business days of receiving account access
Onboarding, tracking setup, account build	Weeks 1–2 of the engagement
Campaign launch and testing	Weeks 3–6
Ongoing management, reporting and scaling	Continuous, from month 2 onward
Weekly written report	Every week during the engagement

4. Cancellation

• Engagements carry an initial term of 90 days unless your proposal states otherwise, because paid acquisition requires a complete testing cycle before it can be judged.
• After the initial term, the engagement runs month to month.
• Either party may cancel with 30 days' written notice. Send notice to info@devsonlabs.dev including your company name.
• During the notice period we continue to deliver the agreed services and the corresponding fee remains payable.
• No cancellation fee or penalty applies.
• Within 14 days of the final invoice being settled, we revoke our access to your accounts and hand over creative files, documentation and account structure notes.

5. Refunds

5.1 When a refund is not available

Fees covering a period in which services were delivered are non-refundable. This includes situations where advertising results did not meet your expectations, because — as stated in our Disclaimer — no specific result is promised or guaranteed. It also includes periods where delivery was delayed by outstanding approvals, missing account access, or incomplete information from your side.

5.2 When a refund or credit is available

We will issue a refund or a pro-rata credit where:

• We failed to deliver. An agreed deliverable for a paid period was not provided, and we did not remedy it within 14 days of you notifying us in writing. The refund covers the proportion of the fee attributable to the missing deliverable.
• Work had not started. You cancel before onboarding begins and before any work has been performed. In that case the first invoice is refunded in full, less any third-party costs already committed on your instruction.
• Duplicate or incorrect charge. A billing error occurred. We refund the full incorrect amount.
• We terminate early. We end the engagement for a reason other than your breach. Fees for the unused portion of the paid period are refunded pro rata.

5.3 How to request one

Email info@devsonlabs.dev with your company name, invoice number, and the reason for the request. We acknowledge within 2 business days, decide within 10 business days, and where a refund is approved we process it within 10 business days to the original payment method. Your bank or card issuer may take additional time to show the credit.

6. Disputes and chargebacks

7. Suspension for non-payment

Invoices unpaid after 14 days may lead to suspension of services following email notice. Suspension does not cancel the engagement or waive the fees due, and services resume once the outstanding balance is settled.

8. Contact

DEVSON LABS LLC
30 N Gould St, Ste 100
Sheridan, WY 82801
United States
Email: info@devsonlabs.dev
Business hours: Monday to Friday, 09:00–18:00 CET